Experiencing degraded service/outage on DeepAffex Hong Kong (AS-HK) , South America (SA-East), Asia (AS-East) European Union (EU-Central) cluster

Incident Report for DeepAffex Cloud

Resolved

We are aware of a period of degraded service performance/outage that occurred on October 20th due to an AWS outage. https://health.aws.amazon.com/health/status

Status: Resolved
Duration: 3:00 AM – 5:30 AM (EDT)
Root Cause: Amazon Web Services (AWS) regional outage
Impact: Intermittent connectivity failures and degraded performance across DeepAffex services

On October 20, 2025, DeepAffex experienced degraded service performance and intermittent outages due to a widespread AWS service disruption.

The issue originated from upstream AWS instability affecting key infrastructure components supporting our production environment.

AWS restored normal operations by 5:30 AM EDT, after which DeepAffex services automatically recovered.

Posted Oct 20, 2025 - 09:00 EDT